Privacy Policy

 

1) Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data refers to all data with which you can be personally identified.

1.2 The controller for data processing on this website in the sense of the General Data Protection Regulation (GDPR) is Carsten Schmiech, Brendelweg 219, 27755 Delmenhorst, Germany, Tel.: 042219288190, Email: Triopsshop@kabelmail.de. The controller for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data Collection When Visiting Our Website

2.1 When using our website for informational purposes only, i.e., if you do not register or otherwise submit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which are technically necessary for us to display the website to you:

  • Our visited website
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. A transfer or other use of the data does not take place. However, we reserve the right to retrospectively check the server log files if concrete indications of illegal use should arise.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

3) Hosting & Content Delivery Network

For the hosting of our website and the display of page content, we use a provider who provides his services himself or through selected subcontractors exclusively on servers within the European Union.

All data collected on our website is processed on these servers.

We have concluded an order processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, which are small text files stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called "session cookies"), while others remain on your device for a longer period and enable the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of your web browser's cookie settings.

If individual cookies used by us also process personal data, the processing is carried out either pursuant to Art. 6 Para. 1 lit. b GDPR for the performance of the contract, pursuant to Art. 6 Para. 1 lit. a GDPR in the case of a given consent, or pursuant to Art. 6 Para. 1 lit. f GDPR for the safeguarding of our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or generally.

Please note that if cookies are not accepted, the functionality of our website may be limited.

5) Contacting Us

When contacting us (e.g., via contact form or e-mail), personal data is processed – exclusively for the purpose of processing and responding to your request and only to the extent necessary for this purpose.

The legal basis for the processing of this data is our legitimate interest in responding to your request according to Art. 6 Para. 1 lit. f GDPR. If your contact aims at concluding a contract, an additional legal basis for the processing is Art. 6 Para. 1 lit. b GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter concerned has been conclusively clarified and provided that no statutory retention obligations conflict with this.

6) Data Processing for Order Fulfillment

6.1 To the extent necessary for contract fulfillment for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 Para. 1 lit. b GDPR.

If we owe you updates for goods with digital elements or for digital products based on a corresponding contract, we process the contact data you provided during the order to inform you personally within the framework of our legal information obligations according to Art. 6 Para. 1 lit. c GDPR. Your contact data will be used strictly for the purpose of communicating about updates owed by us and will only be processed by us to the extent necessary for the respective information.

To process your order, we also work with the following service provider(s), who support us fully or partially in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.

6.2 Use of Payment Service Providers

- Paypal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method from the provider where you pay in advance, your payment data (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order communicated during the ordering process will be passed on to this provider in accordance with Art. 6 Para. 1 lit. b GDPR. In this case, the transfer of your data takes place exclusively for the purpose of payment processing with the provider and only to the extent necessary for this.

If you select a payment method where we pay in advance, you will also be asked to provide certain personal data during the ordering process (first and last name, street, house number, postcode, city, date of birth, email address, telephone number, possibly data on an alternative payment method).

To safeguard our legitimate interest in determining your solvency in such cases, we transmit this data to the provider for the purpose of a credit check in accordance with Art. 6 Para. 1 lit. f GDPR. Based on the personal data you provide and other data (such as shopping cart, invoice amount, order history, payment experiences), the provider checks whether the payment option you selected can be granted with regard to payment and/or default risks.

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other things, but not exclusively, are included in the calculation of the score values.

You can object to this processing of your data at any time by sending us a message or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for contractual payment processing.
- Sofortüberweisung (Instant Transfer)

One or more online payment methods from the following provider are available on this website: Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden

If you select a payment method from the provider where you pay in advance (e.g., credit card payment), your payment data (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order communicated during the ordering process will be passed on to this provider in accordance with Art. 6 Para. 1 lit. b GDPR. In this case, the transfer of your data takes place exclusively for the purpose of payment processing with the provider and only to the extent necessary for this.

6.3 Electronic Withdrawal Function for Distance Contracts

Consumers who conclude contracts on this website where a statutory right of withdrawal exists have the option of declaring their withdrawal via an electronic withdrawal function in accordance with the applicable withdrawal provisions.

When using the withdrawal function, in addition to information for identifying the contract to be withdrawn from, other personal information such as the first and last name and the email address of the consumer must be provided or confirmed.

The collection of this information and its transmission to us takes place in accordance with Art. 6 Para. 1 lit. b GDPR and only to the extent necessary for the proper processing of the withdrawal. Also based on Art. 6 Para. 1 lit. b GDPR, the provided personal data will be used to confirm receipt of the withdrawal declaration by email. Another legal basis for the processing is Art. 6 Para. 1 lit. c GDPR. We are legally obliged to provide an electronic withdrawal function for remunerated consumer distance contracts.

7) Web Analytics Services

7.1 Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, when you visit the website, Google (Universal) Analytics sets cookies, which are small text modules stored on your device and collect certain information. The scope of this information includes your IP address, which, however, is truncated by Google by the last digits to exclude direct personal identifiability.

The information is transmitted to Google servers and processed there. This may also involve transfers to Google LLC, located in the USA.

Google uses the collected information on our behalf to evaluate your use of the website, to compile reports on website activities for us, and to provide other services related to website use and internet use. The IP address transmitted by your browser within the framework of Google Analytics and truncated will not be merged with other data from Google. The data collected within the framework of the use of Google (Universal) Analytics is stored for a period of two months and then deleted.

All processing described above, in particular the setting of cookies on the device used, only takes place if you have given us your express consent in accordance with Art. 6 Para. 1 lit. a GDPR.
Without your consent, Google (Universal) Analytics will not be used during your visit to the site. You can revoke your given consent at any time with effect for the future. To exercise your right of withdrawal, please deactivate this service via the "Cookie Consent Tool" provided on the website.

We have concluded an order processing agreement with Google, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

Further legal information on Google (Universal) Analytics can be found at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google (Universal) Analytics uses the special function "demographic characteristics" and can create statistics that provide statements about the age, gender and interests of site visitors. This is done by analyzing advertising and information from third parties. This allows target groups for marketing activities to be identified. However, the collected data cannot be assigned to a specific person and will be deleted after being stored for a period of two months.

Google Signals
As an extension to Google (Universal) Analytics, Google Signals can be used on this website to create cross-device reports. If you have activated personalized ads and linked your devices to your Google account, Google can, subject to your consent to the use of Google Analytics pursuant to Art. 6 Para. 1 lit. a GDPR, analyze your usage behavior across devices and create database models, including cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can deactivate the "Personalized advertising" function in your Google account settings. Follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de
Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google (Universal) Analytics, the "UserIDs" function can be used on this website. If you have consented to the use of Google (Universal) Analytics in accordance with Art. 6 Para. 1 lit. a GDPR, have created an account on this website and log in to this account on different devices, your activities, including conversions, can be analyzed across devices.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

7.2 Matomo

This website uses a web analytics service from the following provider: InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Matomo")

To protect site visitors, Matomo uses a "config_id" to enable various analyses of site usage within a short time window of up to 24 hours. The "config_id" is a randomly set, time-limited hash of a limited set of visitor settings and attributes. The config_id or config-hash is a string calculated for a visitor based on their operating system, browser, browser plugins, IP address and browser language. Matomo does not use device fingerprinting and uses an anonymized IP address of the site visitor to create the "config_id".

Insofar as the information processed in this way includes personal user data, the processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes. To object to the future processing of your visitor data, we provide you with a separate opt-out option on our website.

Data is only transferred to the provider if the service is not hosted on our servers. In the case of self-hosting, no data collected via the service is transmitted to the provider.

If the service is not hosted on our servers, we have concluded an order processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For data transfers to New Zealand in this case, an adequacy decision by the EU Commission applies, which certifies compliance with European data protection standards for international data transfers.

8) Site Functionalities

8.1 Facebook Plugins

Plugins of the social network of the following provider are used on our website: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

These plugins enable direct interactions with content on the social network.

To increase the protection of your data when visiting our website, the plugins are initially deactivated by means of a so-called "2-click" or "Shariff" solution.

This integration ensures that when you call up a page of our website that contains such plugins, no connection is yet established with the provider's servers.

Only when you activate the plugins and thus give your consent to the data transfer in accordance with Art. 6 para. 1 lit. a GDPR, your browser establishes a direct connection to the provider's servers. In this process, regardless of a login to an existing user profile, certain information about your device (including your IP address), your browser, and your page history is transmitted to the provider and, if applicable, further processed there.

If you are logged into an existing user profile on the provider's social network, information about interactions carried out via the plugins will also be published there and displayed to your contacts.
You can revoke your consent at any time by deactivating the activated plugin by clicking on it again. However, the revocation does not affect data that has already been transferred to the provider.

Data may also be transferred to: Meta Platforms Inc., USA

We have concluded a data processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

8.2 Pinterest Plugins

Our website uses plugins from the social network of the following provider: Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland

These plugins enable direct interactions with content on the social network.

To increase the protection of your data when visiting our website, the plugins are initially deactivated using a "2-click" or "Shariff" solution.

This integration ensures that when you visit a page of our website that contains such plugins, no connection to the provider's servers is established.

Only when you activate the plugins and thus give your consent to the data transfer in accordance with Art. 6 para. 1 lit. a GDPR, your browser establishes a direct connection to the provider's servers. In this process, regardless of a login to an existing user profile, certain information about your device (including your IP address), your browser, and your page history is transmitted to the provider and, if applicable, further processed there.

If you are logged into an existing user profile on the provider's social network, information about interactions carried out via the plugins will also be published there and displayed to your contacts.
You can revoke your consent at any time by deactivating the activated plugin by clicking on it again. However, the revocation does not affect data that has already been transferred to the provider.

Data may also be transferred to: Pinterest Inc., USA

We have concluded a data processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European level of data protection.

8.3 Youtube

This website uses plugins for displaying and playing videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC., USA

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the provider's servers at the latest when the video starts playing, in order to load the content. In this process, certain information, including your IP address, is transmitted to the provider.

If the playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behavior, create playback statistics, and prevent abusive behavior.

If you are logged into a user account with the provider during your visit to the site, your data will be directly assigned to your account when you click on a video. If you do not wish for this assignment to your account, you must log out before pressing the playback button.

All the aforementioned processing operations, in particular the setting of cookies for reading out information on the device used, only take place if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke the given consent at any time with effect for the future by deactivating this service via the "Cookie Consent Tool" provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

8.4 - Google reCAPTCHA

On this website, we use the CAPTCHA service of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC, USA.

For the visual design of the Captcha window, the provider uses "Google Fonts," i.e., fonts loaded from the internet by Google. No further information beyond that already transmitted to Google via the reCAPTCHA functionality is processed in this context.

The service checks whether an input is made by a natural person or abusively by machine and automated processing, and blocks spam, DDoS attacks, and similar automated harmful accesses. To ensure that an action is performed by a human and not by an automated bot, the provider collects the IP address of the device used, identification data of the browser and operating system type used, as well as the date and duration of the visit, and transmits these to the provider's servers for evaluation. Cookies, which are small text files stored in the browser of the device, may be used here.

If the processing described above is based on cookies, these will only be set if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your given consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

If the processing described above is carried out without the use of cookies, the legal basis is our legitimate interest in determining individual accountability on the internet and preventing abuse and spam in accordance with Art. 6 para. 1 lit. f GDPR.

We have concluded a data processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

8.5 Google Translate

This website uses the translation service "Google Translate" provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google") via an API integration. For the translation to be automatically displayed in your chosen language, your browser connects to Google's servers. In this process, certain browser information, including your IP address, is transmitted to Google.

Google may use "cookies," which are small text files stored on your device, to store language settings. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to a Google server and stored there.

The processing operations described above may also involve a transfer to the servers of Google LLC. in the USA.

If cookies are set when using Google Translate, the processing described above will only take place if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your given consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

If no cookies are set, the processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in the optimal marketing of our offer and the broad reach design of our website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

Further information on Google's privacy policy can be found here: https://business.safety.google/intl/de/privacy/

9) Tools and Miscellaneous

9.1 Cookie-Consent-Tool

This website uses a "Cookie Consent Tool" to obtain effective user consent for cookies and cookie-based applications that require consent. The "Cookie Consent Tool" is displayed to users as an interactive interface when they visit a page, where they can give their consent for certain cookies and/or cookie-based applications by checking boxes. By using this tool, all cookies/services requiring consent are only loaded if the respective user gives their consent by checking the corresponding boxes. This ensures that such cookies are only set on the user's device if consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. Personal user data is generally not processed here.

In individual cases, if personal data (such as the IP address) is processed for the purpose of storing, assigning, or logging cookie settings, this is done in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in a legally compliant, user-specific, and user-friendly consent management for cookies and thus in a legally compliant design of our website.

Another legal basis for the processing is Art. 6 para. 1 lit. c GDPR. As controllers, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user's consent.

Where necessary, we have concluded a data processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

Further information about the operator and the setting options of the Cookie Consent Tool can be found directly in the corresponding user interface on our website.

9.2 Gambio

This website uses a service for the automatic transmission of error reports from the following provider: Gambio GmbH, Parallelweg 30, 28219 Bremen, Germany

In the event of technical complications or impairments to functionality related to the operation of the provider's software, the system sends automatic error reports to the provider, which contain information about the respective error source and its origin. Server information as well as usage parameters such as the IP address, the browser used, timestamps, and the target URL are transmitted.

Depending on the source of the error, error reports may also contain further personal customer data that we have collected and stored in the course of concluding contracts (in particular first and last name, address, email address). This is always conceivable if the error occurs in connection with software-based processing of customer data.

If personal data is included in the information transmitted in this way, the processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR due to our legitimate interest in an efficient analysis of the causes of errors to improve the reliability and functionality of our website.

10) Rights of the data subject

10.1 The applicable data protection law grants you, in relation to the controller, the following data subject rights (rights to information and intervention), with reference to the legal basis cited for the respective exercise conditions:

  • Right of access in accordance with Art. 15 GDPR;
  • Right to rectification in accordance with Art. 16 GDPR;
  • Right to erasure in accordance with Art. 17 GDPR;
  • Right to restriction of processing in accordance with Art. 18 GDPR;
  • Right to notification in accordance with Art. 19 GDPR;
  • Right to data portability in accordance with Art. 20 GDPR;
  • Right to withdraw granted consent in accordance with Art. 7 para. 3 GDPR;
  • Right to lodge a complaint in accordance with Art. 77 GDPR.

10.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

11) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and - if applicable - additionally by the respective statutory retention period (e.g. commercial and tax retention periods).

When personal data is processed on the basis of explicit consent in accordance with Art. 6 para. 1 lit. a GDPR, the data concerned will be stored until you revoke your consent.

If statutory retention periods exist for data processed within the framework of legal or quasi-legal obligations based on Art. 6 para. 1 lit. b GDPR, this data will be routinely deleted after the expiry of the retention periods, provided that it is no longer required for contract fulfillment or initiation and/or we no longer have a legitimate interest in its continued storage.

When personal data is processed on the basis of Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object according to Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.

When personal data is processed for the purpose of direct marketing on the basis of Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object according to Art. 21 para. 2 GDPR.

Unless otherwise stated in the other information of this declaration about specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.